Category Archives: Facilities

Coronavirus Pandemic

In light of the ongoing COVID-19 coronavirus pandemic, please note that our facilities are fully operational. We have excellent disease containment procedures in place and do not have any reported infections nor symptoms. Our staff was tested on July 17, 2020 and there were no infections detected ([Updated:] as of 2020-Jul-31.)

We will delay examining tools for repair for 48 hours after receipt to allow the fragile viral structure of any residual affected surfaces to break down, reducing our exposure risk. We will notify any customers receiving shipments from us if any infections occur on our premises.

2019 Year-End Holiday Closures

Please note that our repair and manufacturing facility of Concentricity Alignment Tools (CAT)—also known as Electronic Radial Alignment Gauges (ERAG)—in Rochester, New York, USA will be closed on the following dates. We will be sure to notify you if any pending orders will be affected by this closing. Also, please refrain from sending tools for repair or calibration during this time.

  • Thursday, November 28, 2019
  • Friday, November 29, 2019
  • Monday, December 23, 2019
  • Tuesday, December 24, 2019
  • Wednesday, December 25, 2019
  • Thursday, December 26, 2019
  • Friday, December 27, 2019
  • Monday, December 30, 2019
  • Tuesday, December 31, 2019
  • Wednesday, January 1, 2020
  • Thursday, January 2, 2020
  • Friday, January 3, 2020

Summer 2019 Closings

We have several upcoming closings to our repair and manufacturing facility of Concentricity Alignment Tools (CAT)—also known as Electronic Radial Alignment Gauges (ERAG)—in Rochester, New York, USA in the coming months:

  • Thursday, May 23, 2019 through Monday, May 27, 2019
  • Thursday, July 25, 2019 through Wednesday, July 31, 2019
  • Friday, August 9, 2019 through Wednesday, August 28, 2019

We will be sure to notify you if any pending orders will be affected by this closing. Also, please refrain from sending tools for repair or calibration during this time.

2018 Year-End Holiday Schedule

Please note that our repair and manufacturing facility of Concentricity Alignment Tools (CAT)—also known as Electronic Radial Alignment Gauges (ERAG)—in Rochester, New York, USA will be closed on the following dates. We will be sure to notify you if any pending orders will be affected by this closing. Also, please refrain from sending tools for repair or calibration during this time.

  • Thursday, November 22, 2018
  • Friday, November 23, 2018
  • Monday, December 24, 2018
  • Tuesday, December 25, 2018
  • Wednesday, December 26, 2018
  • Monday, December 31, 2018
  • Tuesday, January 1, 2019

October 2018 Closing

Please note that our repair and manufacturing facility of Concentricity Alignment Tools (CAT)—also known as Electronic Radial Alignment Gauges (ERAG)—in Rochester, New York, USA will be closed from Thursday, October 25 through Monday, October 29. We will be sure to notify you if any pending orders will be affected by this closing. Also, please refrain from sending tools for repair or calibration during this time.

2017 Year-End Holiday Schedule

Please note that our repair and manufacturing facility of Concentricity Alignment Tools (CAT)—also known as Electronic Radial Alignment Gauges (ERAG)—in Rochester, New York, USA will be closed on the following dates. We will be sure to notify you if any pending orders will be affected by this closing. Also, please refrain from sending tools for repair or calibration during this time.

  • Thursday, November 23, 2017
  • Friday, November 24, 2017
  • Monday, December 18, 2017
  • Friday, December 22, 2017
  • Monday, December 25, 2017
  • Tuesday, December 26, 2017
  • Friday, December 29, 2017
  • Monday, January 1, 2018
  • Tuesday, January 2, 2018

September 2017 Closing

Please note that our repair and manufacturing facility of Concentricity Alignment Tools (CAT)—also known as Electronic Radial Alignment Gauges (ERAG)—in Rochester, New York, USA will be closed from Wednesday, September 6, 2017 to Tuesday, September 12, 2017. We will be sure to notify you if any pending orders will be affected by this closing. Also, please refrain from sending tools for repair or calibration during this time.

2016 End of Year Holiday Schedule

Please note that our repair and manufacturing facility of Concentricity Alignment Tools (CAT)—also known as Electronic Radial Alignment Gauges (ERAG)—in Rochester, New York, USA will be closed on the following dates. We will be sure to notify you if any pending orders will be affected by this closing. Also, please refrain from sending tools for repair or calibration during this time.

  • Thursday, November 24, 2016
  • Friday, November 25, 2016
  • Monday, December 19, 2016
  • Friday, December 23, 2016
  • Monday, December 26, 2016
  • Friday, December 30, 2016
  • Monday, January 2, 2017

Email offline

We apologize for the inconvenience, but our email system is completely off line. Our service provider is working to restore service, but there may be some lost messages between approximately July 26, 2016 at 17:00 EDT and now.

Once our e-mail restored, we will reach out to those with active conversations to determine if there are any issues. In the mean time, please contact us by phone, fax, or mail.

Update 2016-Aug-1 6:00 EDT: E-mail service was restored over the weekend and we have caught up.